ORDER INFO:
If you purchase an ‘in-stock’ item with pre-order items, your order will not be shipped out until we receive all items. If you would like to receive your ‘in-stock’ item(s) first, please purchase it in a separate order.
If your items have different release dates, we usually wait until all the items in your order have arrived at our fulfillment center to ship them out together. (NOTE: Your items may be sent in separate packages if you ordered a large number of items or if they are under different order numbers)
If your order contains a US-Only album(s) with other international available items, your US-Only album may be sent out first in order to count towards the charts, as these sales need to be reported within a specific time period.
　
WORLDWIDE SHIPPING:
Shipment is location based. UK orders are shipped from the UK. The rest of the European orders are shipped from Germany. ASIA orders are shipped from the KR. All other countries’ orders (US, etc.) are shipped from LA. hello82 is not responsible for any customs fees in your country.

CLAIMS:
If there is something wrong with your order and you need further assistance, please submit an inquiry through the “Contact Us” Form to get help from a representative.
You MUST submit your unboxing video within 7 days of your delivery date.
Claims submitted after the 7 days or without the unboxing video may be rejected.
　
GROUP ORDERS:
Please submit an inquiry through the “Contact Us” Form for any group order inquiries. Discounts may be considered based on order quantity.

• OUTBOX: 220x160x35mm
• PHOTOBOOK: 150x210mm / 204p

• PHOTO DIARY: 110x150mm / 28p

• PLAYCODE CARD, ENVELOPE: 86x54mm / 100x140mm
  RESOLUTION : [AUTO], [480p SD], [720p HD], [1080p FHD]
  SUBTITLES: KOREAN, ENGLISH, CHINESE
  DURATION: ABOUT 50 MINS

• POSTCARD: 150x100mm / 8ea 1set 
• CHIFFON FABRIC POSTER: 370x470mm
• SLIDE FILM: 150x55mm / 2ea 1set
• PHOTOCARD SET: 54x86mm / 8ea 1set

FABRIC POSTER HANDLING PRECAUTIONS:

• It is a sharp object or a weak product against fire, so please be careful when handling and using it.
• Depending on the mass production process, there may be a phenomenon in which thread unwinding and fine printing of products splatter.
• To prevent product deformation and discoloration, washing is not recommended: Provided, That only contaminated areas.
• Please hand wash lightly using a neutral detergent in lukewarm water.
• If you rub strongly or apply deformation, it can cause damage to the product.
• Do not soak it in water for a long time.
• Do not use chlorine bleach, dehydrator, dryer or iron.
• Depending on the material and production process, thread loosening and fine print splashing may occur.
• Due to the nature of the material, fibers may occur or discoloration may occur due to friction during use or water washing, so wash it separately.
• There may be size errors when cutting or sewing.