Rules are subject to change without notice.

• ALL BUNDLES must be picked up at the event. There are no delivery options.
• Only the buyer is able to pick up the items. You cannot have someone else pick up the items for you.
• Items will only be available for pick-up on event day. We cannot ship items to you, and we are not responsible for getting your order to you if you are unable to attend the event for any reason.
• Only 1 BUNDLE is allowed per account. If you are found to be purchasing more than 1 BUNDLE in one account, your order might be cancel.
• Since this is a limited product just for this event, the sales period may close without prior notice if all the BUNDLES sell out.
• Due to the nature of the product and event, order changes or cancellation will not be allowed after the end of the sales period.
  
  

Entry Information

• DOOR OPEN: 1:15 PM PDT
• Customers who purchased BUNDLE will be available to check in first and enter the venue.

For online pre-orders

• Check-in entry > Pre-order and ID verification > Wear wristband > Pick up Product
• Please arrive prior to doors opening, or you may not be able to participate in the event due to check-in delays. Please arrive early to have your name and ID checked before entering.
• The CUSTOMER NAME (found on hello82.com > Account) and Name on the ID must also match to receive a wristband and product on-site.
• Any form of identification will be allowed, so long as the date of expiration has not passed. (e.g. State ID, Passport, School ID (current semester/quarter,etc.))
• If you have difficulty identifying yourself, there may be additional identification procedures by checking other information. Please understand that this is a measure to prevent illegal transfer and minimize damage.
• Please have your hello82.com > Account > My Orders page ready on your phone to check in. No screenshots or images will be accepted.
  (Please make sure to show the Customer name on the My Orders page)
• If your wristband is lost or damaged, a new one will NOT be reissued. If you lose or damage your wristband, we will not be able to give you your merch, and you will not be able to watch or participate in the event. Please make sure to have the wristband on at all times during the event and inside the venue.
• Reselling, transferring, or gifting your wristband to anyone else is prohibited. If caught, the wristband will be invalidated and entry will not be allowed.
  
  

Event participation and viewing information

• PLAY82 WITH BOYNEXTDOOR start time: 2:15PM
• No purchase necessary to enter the event. First-come, first-served basis until max capacity.
  FREE ENTRY may be based on a first-come, first-serve basis depending on the situation on-site.
• Pictures and video recordings are allowed for this event. Using tripod, flash, AF assist light, or strobe lights for photography is prohibited.
• Filming will take place at PLAY82 WITH BOYNEXTDOOR, and any content filmed may be uploaded to hello82's online channels.
• If you are a minor (under 18), you can attend the event alone but you need to prepare a letter of consent. The letter of consent needs to be written by a parent/guardian. Please bring it along with your accompanied by a parent.
• We recommend you pack lightly. Bag storage will not be available and you will not be allowed to put your personal belongings on the ground during the event. KAI Media Inc. will not be responsible for any theft or loss during the event.
• Outside food and drinks will not be allowed inside the venue.
• Smoking is prohibited inside the venue. If caught, you may be removed from the venue.
• If you threaten the safety of others or cause conflict with others, you will be removed from the event. You will not receive a refund.
• If you leave the venue and would like to enter again, you may need to wait or you may be restricted from re-entry depending on the situation on-site. Please follow on-site staff instructions regarding re-entry.
• Event organizers are not responsible for any potential accidents caused by not following the written or on-site staff instructions. We ask for your cooperation for the event to run smoothly.
  

Refund and Exchange Information

• All on-site event products are final sale. Please check if you received the correct items as soon as you receive them. Any incorrect, missing, or defective products must be returned/exchanged with receipt before the event ends.
• After the event day, you cannot refund/exchange for any reason.
  
  

*The additional information will continue to be updated through our social media, so please check our official social media before the event.

• X @hello82official
• Instagram @hello82official
  

Solicitudes - 7 Días
Por favor envíe una solicitud para una devolución y/o reembolso de artículos dañados/incorrectos/perdidos dentro de 7 días de la entrega de su paquete.

Envoltura
El plástico y las cajas exteriores de los productos se consideran protección de las inclusiones internas del articulo. Daño a estas partes no son elegibles para reembolso o cambio.
Photocards/Fototarjetas - Defectos en la parte posterior de los retratos de los artistas no se consideraran daños. Los defectos fuera del retrato del artista y los defectos menores que sólo puedan identificarse por reflejo de la luz tampoco no se considerarán daños.

Impuestos/Cargos/Gastos de envío
El cliente es responsable por impuestos, cargos y gastos de envío adicionales que pueden incurrir las ordenes internacionales fuera de los E.E.U.U.
hello82 no es responsable sobre cargos, impuestos y/o gastos de envío adicionales.
hello82 no puede predecir ni notificar a los clientes sobre impuestos o cargos adicionales, y no podemos marcar los paquetes como, ‘sin valor comercial’ para reducir los cargos posibles.