PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items.

This product is scheduled to be shipped sequentially after Tuesday, December 28th. (KST)

WORLDWIDE SHIPPING: We ship to Asia directly from Korea, and we ship everywhere else globally from the US. hello82 will not be responsible for any customs fees in your country.

Please email contact@kaimediagroup.com with any group order inquiries. Discounts may be considered based on order quantity.

한국 구매자 분들은 hello82shop.kr 이용 시 더욱 편리하게 구매하실 수 있습니다.
Korean customers can purchase more conveniently using hello82shop.kr.

*We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date. Unboxing videos may be required for some claims.

★Digital Planner and QR Code Information★
[How to download the Digital Planner]
The PDF file can be downloaded by scanning the QR code enclosed in the Season’s Greeting album.
[Caution]
● Distribution after modification and duplication of Digital Planner downloaded with QR code is prohibited.
● Digital Planner is a PDF-type digital file that is not a physical product.
● The QR code for downloading the Digital Planner can only be authenticated once for the first time and cannot be reused.
● The optimization of the Digital Planner may vary depending on device.
● The Digital Planner cannot be exchanged or refunded regardless of whether it is downloaded or not.
● Other inquiries regarding the download and use of QR code will available for 4 months after the release date. Please send an email to the customer center (cs_ateez@playcompany.kr) with the purchaser name, company name of purchase, and photo of the QR code and numbers below.
Download and Inquiry Period: From December 28, 2021 to April 27, 2022 (KST)

Solicitudes - 7 Días
Por favor envíe una solicitud para una devolución y/o reembolso de artículos dañados/incorrectos/perdidos dentro de 7 días de la entrega de su paquete.

Envoltura
El plástico y las cajas exteriores de los productos se consideran protección de las inclusiones internas del articulo. Daño a estas partes no son elegibles para reembolso o cambio.
Photocards/Fototarjetas - Defectos en la parte posterior de los retratos de los artistas no se consideraran daños. Los defectos fuera del retrato del artista y los defectos menores que sólo puedan identificarse por reflejo de la luz tampoco no se considerarán daños.

Impuestos/Cargos/Gastos de envío
El cliente es responsable por impuestos, cargos y gastos de envío adicionales que pueden incurrir las ordenes internacionales fuera de los E.E.U.U.
hello82 no es responsable sobre cargos, impuestos y/o gastos de envío adicionales.
hello82 no puede predecir ni notificar a los clientes sobre impuestos o cargos adicionales, y no podemos marcar los paquetes como, ‘sin valor comercial’ para reducir los cargos posibles.