ORDER INFO:
If you purchase an ‘in-stock’ item with pre-order items, your order will not be shipped out until we receive all items. If you would like to receive your ‘in-stock’ item(s) first, please purchase it in a separate order.
If your items have different release dates, we usually wait until all the items in your order have arrived at our fulfillment center to ship them out together. (NOTE: Your items may be sent in separate packages if you ordered a large number of items or if they are under different order numbers)
If your order contains a US-Only album(s) with other international available items, your US-Only album may be sent out first in order to count towards the charts, as these sales need to be reported within a specific time period.
　
WORLDWIDE SHIPPING:
This product ships worldwide from LA. hello82 will not be responsible for any customs fees in your country.
　
CLAIMS:
*We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date.
*The unboxing video MUST be required to file a claim,
and failure to include the unboxing video will automatically subject your claim to be rejected.
If there is something wrong with your order and you need further assistance, please “Submit a Request” on hello82.zendesk.com to get help from a representative.
You MUST submit your unboxing video within 7 days of your delivery date.
Claims submitted after the 7 days or without the unboxing video, may be rejected.
To “Submit a Request,” you must first sign up and make a hello82 Help Center account on hello82.zendesk.com using your email from your hello82.shop account to view your order history and further assist you.
If you do NOT have a hello82.shop account, you may sign up using a unique email and password.
Instructions: hello82.zendesk.com > Sign In (top right) > Sign Up (bottom of the page) > Submit a Request
ANDROID MOBILE USERS: Click on the “Android Users” tab for sign up instructions on the hello82.zendesk.com homepage

INCLUSIONS:

Earth / Wind / Fire Ver.

• COVER : 191 x 230 x 15mm 
• PHOTOBOOK : 173 x 222mm
• CD-R : 120 x 120mm
• PHOTOCARD : 55 x 85 mm / Random 2 out of 12
• POST CARD : 140 x 100mm / Random 1 out of 6
• MEME CARD : 55 x 85mm / Random 1 out of 6
• SCRATCH CARD : 70 x 140mm 
• 4-CUT PHOTO : 140 x 100 mm / Random 1 out of 6
• FOLDED POSTER : 310 x 440 mm

Sticker Ver.

• ENVELOPE : 200 x 153 x 7mm
• STCKER BOOK : 140 x 175mm / Random 1 of 6
• CD-R : 120 x 120mm
• PHOTOCARD : 55 x 85 mm / Random 1 out of 6
• POLAROID : 88 x 170mm / Random 1 out of 6
• DOOR HANGER : 40 x 140mm

Solicitudes - 7 Días
Por favor envíe una solicitud para una devolución y/o reembolso de artículos dañados/incorrectos/perdidos dentro de 7 días de la entrega de su paquete.

Envoltura
El plástico y las cajas exteriores de los productos se consideran protección de las inclusiones internas del articulo. Daño a estas partes no son elegibles para reembolso o cambio.
Photocards/Fototarjetas - Defectos en la parte posterior de los retratos de los artistas no se consideraran daños. Los defectos fuera del retrato del artista y los defectos menores que sólo puedan identificarse por reflejo de la luz tampoco no se considerarán daños.

Impuestos/Cargos/Gastos de envío
El cliente es responsable por impuestos, cargos y gastos de envío adicionales que pueden incurrir las ordenes internacionales fuera de los E.E.U.U.
hello82 no es responsable sobre cargos, impuestos y/o gastos de envío adicionales.
hello82 no puede predecir ni notificar a los clientes sobre impuestos o cargos adicionales, y no podemos marcar los paquetes como, ‘sin valor comercial’ para reducir los cargos posibles.