PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items.

• The claim must be submitted within 7 days of the delivery date.
• Not all claims submitted will be granted; they will be accepted upon review.
• If the claim submission period has passed or the unboxing video does not meet our policy requirements, the claim may be rejected, and no further action will be taken on your order.
  

SIGNED ALBUMS:

• Signatures will be on the cover of the album.
• 1 random member signature on the cover (1 out of 11)
• You cannot choose the members’ signature.
• Since this is a limited quantity product, the product may sell out and sales may end at any time and there will be no cancellations/refunds after the purchase.

Any slight imperfections/minimal smudging of the signature and any marks or minor dents/damages on signed albums will not be considered defective and are not subject to return or exchange. Additionally, minor damages that may occur during the manufacturing and shipping process are also not eligible for return or exchange. Damage claims will be accepted upon review and are not guaranteed.

ORDER INFO:

Your items may be sent in separate packages if you ordered a large number of items or if they are under different order numbers.

CLAIMS:

If there is something wrong with your order and you need further assistance, please submit an inquiry through the “Contact Us” Form to get help from a representative.
You MUST submit your unboxing video within 7 days of your delivery date.
Claims submitted after the 7 days or without the unboxing video may be rejected.

INCLUSIONS: 

• COVER, W223 x H300 mm
• SLEEVE, W224 x H301 mm
• PHOTOBOOK, W220 x H300 mm, 80P
• FOLDED POSTER, W590 x H430 mm, 1ea
• ENVELOPE, W223 x H300 mm 
• TRACK STICKER, W95 x H290 mm, 1ea
  
• POSTCARD, W125 x H185 mm, 1ea
• CD ENVELOPE, W125 x H125mm, 1ea
• CD, W120 x H120 mm, 1ea
  
• Q&A CARD, W70 x H110 mm, RANDOM 1ea OUT OF 11
• SELFIE PHOTOCARD, W55 X H85 mm, RANDOM 2ea OUT OF 33  
• INTERNATIONAL EXCLUSIVE PHOTOCARD (SOB VER.), W55 x H85 mm, RANDOM 1ea OUT OF 11 
  

Solicitudes - 7 Días
Por favor envíe una solicitud para una devolución y/o reembolso de artículos dañados/incorrectos/perdidos dentro de 7 días de la entrega de su paquete.

Envoltura
El plástico y las cajas exteriores de los productos se consideran protección de las inclusiones internas del articulo. Daño a estas partes no son elegibles para reembolso o cambio.
Photocards/Fototarjetas - Defectos en la parte posterior de los retratos de los artistas no se consideraran daños. Los defectos fuera del retrato del artista y los defectos menores que sólo puedan identificarse por reflejo de la luz tampoco no se considerarán daños.

Impuestos/Cargos/Gastos de envío
El cliente es responsable por impuestos, cargos y gastos de envío adicionales que pueden incurrir las ordenes internacionales fuera de los E.E.U.U.
hello82 no es responsable sobre cargos, impuestos y/o gastos de envío adicionales.
hello82 no puede predecir ni notificar a los clientes sobre impuestos o cargos adicionales, y no podemos marcar los paquetes como, ‘sin valor comercial’ para reducir los cargos posibles.